Ulises Ossio
Great Training which made me realized ways I can improve operations at my agency
Roscoe Rhoads
Marshall was engaging in material that most would consider to be rather dry. His real world experience as examples were very helpful and his interactive course structure helped me retain the knowledge.
Benjamin Arldt
The information, format, and examples were extremely helpful for me to learn.
Celeste Williams
Marshall was very practical in explaining the concepts and the file shares were essential in being able to look back at content for implementation.
Sebrina Edwards
I enjoyed the interaction with my instructor. I admired his expertise and I feel like I?ve learned quite a bit.
Julie Lavoie
WE were lucky enough to be few on the Webinar, providing a more personal feel. As for the actual tools, I appreciated receiving and testing various methods for RCA, as compared to the sole method I was trained on in the past.
Jeffrey Vlack
The course was organized and had structure. The instructor had real life relevant examples.
Julia Flood
The instructor made the course enjoyable. The instructor also provided experiences to explain the material, which helped in understanding how certain topics could be used.
Joseph Gaita
How well it applied to my job
Dora Rodriguez
Interaction and discussions
Franklin Gram
small class size and openness of convesation
Kayla Pulver
How much use I could get out of it at work.
Irene NgSenior Director Quality Assurance
The instructor was well experienced and very knowledgeable which made the class enjoyable. He also had great listening skills in order to use our scenarios and put it into examples which made the class interactive. It was a good balance of ppt and videos which got the class to think. At first, I thought it was odd with the small class but actually ended up appreciating that it was small so it was like a small team setting. I also appreciated the sharing of the templates.
Lauren Atkins
I enjoyed Marshall's approach of applying RCA to actual situations and encouraging discussion among all participants. It made for an excellent learning environment. As a naturally introverted person, I felt comfortable asking questions and sharing experiences. Wonderful instructor, great material, excellently presented. Overall, it was a very enjoyable experience.
Mark Hinshaw
Marshall made the class fun and interesting. The course materials were laid out well and promoted healthy discussion. I have a much better understanding now of how the RCA process should work.
