We use real example for case study.

for some examples from the teacher, sometimes students don't reply questions. for me, some vocabulary are not used often. (not related to the working conversation). I can't understand when I hear for the 1st times. Few other colleagues have similar conditions. Anyway, explanation from the teacher is good. We just don't have enough vocabulary to understand some examples so quickly.

System cause is more important than physical cause.

Facility is very familiar with the material and content

The instructor, Marshall excellent in explaining and a provide a clear definition of analyze all evidence of the existence of the problem or issue.

The instructor gave us a case study during the start of course to work on and using the same case study throughout the course to show us the whole process of Root Course Analysis.

Tools for RCA and risk management, as well as real life examples shared by our instructor for us to relate it back to what was being taught.

explanation & structured method

I've attended similar courses before. This course helps to refresh what I've learned and forgotten. And I also picked up a few new ideas and concepts that I did not know before.

The instructor is very engaging and gave very clear examples to make us understand how to use the tools for root cause analysis.

informative with Marshall explaining in details with good examples

This course has confirmed that I am on the right thought path in managing my department and team members.

Donna was awesome! I learned practical tools for problem solving.

The instructor was awesome

Instructor made the course very enjoyable. I liked the discussion and that we got apply what we were learning.